Primacy Advantage

Member Services

World-class service begins at home. In our case, that’s Fort Worth, Texas, where our dedicated Member Services Team is standing by, ready to assist. Whether our members need information about a claim, benefit guidance or additional coverage, help is just a phone call or click away.

Manage your Healthcare

As a customer, you can use our online tools and resources to:

  • View your Plan information
  • Create and view your Payment Statements
  • Review your Explanations of Benefits
  • Print and order your ID cards
  • Locate Participating / Preferred Providers in your network
  • Current Customers please click here to login to MyUSHG

Additional Member Resources

Connect with an agent?

Have questions or need assistance? Reach out to us, and we’ll get back to you as soon as possible. We’re here to help!

9 am - 6 pm EST

Monday - Friday